Regional Manager - NH
Regional Manager The Regional Manager contributes to Global's success by leading store operations within an assigned region and by managing a team of Territory Managers. This position works collaboratively with leadership and cross functional teams, stakeholders, external vendors and Global partners in establishing, directing and achieving business goals. The Regional Manager models and acts in accordance with Global's guiding principles, policies and procedures. The Regional Manager reports to the Vice President of Operations. Quality! Guest focus. Community. Global's guiding principles define our employee experience and we are always looking for talented individuals to join our ever-growing team! With approximately 1,600 locations, mostly in the Northeast, Global is one of the largest regional independent owners of gourmet markets, convenience stores and gas stations. Whether you work for one of our approximately 295 Alltown Fresh, XtraMart, Honey Farms, Fast Freddie's, Mr. Mike's, Alltown, Jiffy Mart or Convenience Plus brands, your contributions will be highly valued and rewarded with competitive compensation, benefits, and paid time off! The Types of Energy You Bring You have excellent verbal communication and the ability to convey information clearly and effectively. You take initiative and display quick decision making and problem-solving abilities You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone You have a lead by example attitude and a stellar attitude Gauges of Responsibility Leadership Identifies and communicates key responsibilities and practices to ensure Territory Manager's promote a successful attitude, confidence in leadership and teamwork to achieve business results. Supports Global programs, procedures, methods and practices to promote key messages and help achieve a competitive advantage. Demonstrates a guest focused approach and models and sets expectations for stores. Builds Territory Managers capability to coach, develop, and manage the performance of their General Managers. Sets clear expectations, delegates and communicates key responsibilities and practices to Territory Managers to drive sales and ensure smooth flow of operations. Leads with integrity, honesty and knowledge that promote the service culture. Planning and Execution:
Directs and continuously improves store operations within the region to meet company objectives. Identifies plans and executes areas for improvement to ensure consistent positive service to customers. Ensure that Territory Managers understand and effectively lead Store Managers to implement store operating procedures (i.e. Grand Opening Ready, sales process, scheduling, recruitment, succession planning, inventory and safety.) Plans and executes strategies to increase sales while controlling operational costs within the assigned regional including travel, payroll, supplies and related expense. Prepares, communicates and educations region on changes in process, policies and practices within the organization and ensures that programs are aligned with company business goals and objectives. Identifies trends and forecasts store budgets. Leads and consistently follows up with Territory Managers to ensure accountability in processes and procedures. Business Requirements:
Collaborates with Human Resources Business Partner to support store employees and to execute company policies and procedures. Participates in cross function teams to enhance guest service and increase profitability through promotional items including identifying, planning and executing opportunities to grow the business (i.e. marketing.) The Regional Manager maintains a schedule of market visits with the Territory Managers and ensures that the Territory Managers understand use of time, key activities, and use of operational reporting as well as business and partner development. The Regional Manager supplements the region with scheduled and unscheduled visits to markets. Builds Territory Manager capability to analyze area level business trends through reporting. Proactively identifies and solves problems and coaches Territory Managers to do the same. Regional Planning/Development Challenges and inspires partners to achieve business results. Conducts Territory Manager performance reviews and ensures General Manager and employee reviews are delivered effectively and in a timely manner. Ensures that Global recruiting processes are followed and that recruiting in the field is ongoing. The Regional Manager ensures that all Territory Managers have a stability strategy in place with a bench plan. The Regional Manager ensures that all stores in the region remain fully staffed. Ensures all stores within the region adhere to legal and operational compliance requirements. Oversees training and development of Territory Managers. Prepares and participates in talent management succession planning activities to support regional and company growth. Develops a stability strategy including having a bench of key backups for Regional Manager, Territory Manager, and Store Manager positions, paired with developmental activities for each position. Other duties assigned by Senior Vice President of Operations. Fuel for You - Coins! We offer competitive salaries, discretionary annual bonus, company vehicle and phone. Health
Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. The Road Ahead - We offer 401k and a match component! Professional Development - We offer opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development. We provide tuition reimbursement; this benefit is offered after 6 months of service. Give Back! We believe in community support. We know everyone gives in their own way, that's why we offer paid volunteer time-off to you to help an organization of your choice.
Qualifications:
Progressive experience managing multi-unit retail, restaurant, or service organizations (7
years). Progressively responsible retail experience. Planning and organizational skills. Ability to apply sound business principles and practices to management and change management processes. Proficient in Microsoft Office Suite products; Microsoft Word, Excel and PowerPoint. Ability to work a flexible schedule to meet the needs of the business Ability to travel weekly. Must have validate drivers license PHYSICAL REQUIREMENTS:
Frequent standing, walking, sitting, bending, squatting, reaching, twisting Frequent lifting of one to five pounds and occasional lifting of up to 25 pounds Research shows that many, especially women and other marginalized people, are hesitant to apply for job if they don't check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description. We'd love to hear from you. We require all corporate and terminal employees to be fully vaccinated by the time they start. Therefore, if you were to join Global Partners you would need to be fully vaccinated by your hire date to be eligible to start in the role. As a condition of employment, you would need to submit official COVID-19 vaccine documentation. Global Partners will consider and review reasonable accommodation requests based on medical or religious grounds for qualified candidates.
Salary Range:
$100K -- $150K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Directs and continuously improves store operations within the region to meet company objectives. Identifies plans and executes areas for improvement to ensure consistent positive service to customers. Ensure that Territory Managers understand and effectively lead Store Managers to implement store operating procedures (i.e. Grand Opening Ready, sales process, scheduling, recruitment, succession planning, inventory and safety.) Plans and executes strategies to increase sales while controlling operational costs within the assigned regional including travel, payroll, supplies and related expense. Prepares, communicates and educations region on changes in process, policies and practices within the organization and ensures that programs are aligned with company business goals and objectives. Identifies trends and forecasts store budgets. Leads and consistently follows up with Territory Managers to ensure accountability in processes and procedures. Business Requirements:
Collaborates with Human Resources Business Partner to support store employees and to execute company policies and procedures. Participates in cross function teams to enhance guest service and increase profitability through promotional items including identifying, planning and executing opportunities to grow the business (i.e. marketing.) The Regional Manager maintains a schedule of market visits with the Territory Managers and ensures that the Territory Managers understand use of time, key activities, and use of operational reporting as well as business and partner development. The Regional Manager supplements the region with scheduled and unscheduled visits to markets. Builds Territory Manager capability to analyze area level business trends through reporting. Proactively identifies and solves problems and coaches Territory Managers to do the same. Regional Planning/Development Challenges and inspires partners to achieve business results. Conducts Territory Manager performance reviews and ensures General Manager and employee reviews are delivered effectively and in a timely manner. Ensures that Global recruiting processes are followed and that recruiting in the field is ongoing. The Regional Manager ensures that all Territory Managers have a stability strategy in place with a bench plan. The Regional Manager ensures that all stores in the region remain fully staffed. Ensures all stores within the region adhere to legal and operational compliance requirements. Oversees training and development of Territory Managers. Prepares and participates in talent management succession planning activities to support regional and company growth. Develops a stability strategy including having a bench of key backups for Regional Manager, Territory Manager, and Store Manager positions, paired with developmental activities for each position. Other duties assigned by Senior Vice President of Operations. Fuel for You - Coins! We offer competitive salaries, discretionary annual bonus, company vehicle and phone. Health
Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. The Road Ahead - We offer 401k and a match component! Professional Development - We offer opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development. We provide tuition reimbursement; this benefit is offered after 6 months of service. Give Back! We believe in community support. We know everyone gives in their own way, that's why we offer paid volunteer time-off to you to help an organization of your choice.
Qualifications:
Progressive experience managing multi-unit retail, restaurant, or service organizations (7
years). Progressively responsible retail experience. Planning and organizational skills. Ability to apply sound business principles and practices to management and change management processes. Proficient in Microsoft Office Suite products; Microsoft Word, Excel and PowerPoint. Ability to work a flexible schedule to meet the needs of the business Ability to travel weekly. Must have validate drivers license PHYSICAL REQUIREMENTS:
Frequent standing, walking, sitting, bending, squatting, reaching, twisting Frequent lifting of one to five pounds and occasional lifting of up to 25 pounds Research shows that many, especially women and other marginalized people, are hesitant to apply for job if they don't check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description. We'd love to hear from you. We require all corporate and terminal employees to be fully vaccinated by the time they start. Therefore, if you were to join Global Partners you would need to be fully vaccinated by your hire date to be eligible to start in the role. As a condition of employment, you would need to submit official COVID-19 vaccine documentation. Global Partners will consider and review reasonable accommodation requests based on medical or religious grounds for qualified candidates.
Salary Range:
$100K -- $150K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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